Easy Steps for Order Cancellation

At JuduMart, we understand that circumstances may arise where you need to cancel an order. We aim to make the cancellation process as straightforward as possible. If you wish to cancel your order, please follow the guidelines below:

Eligibility for Order Cancellation:

1. Cancellation Window:

   • Orders can only be canceled within 2 days from the time of purchase. Please refer to your order confirmation email for the specific cancellation window applicable to your order.

2. Processing Status:

   • Only orders that have not entered the processing or shipping phase can be canceled. Once an order has been processed or shipped, it is no longer eligible for cancellation.

How to Cancel Your Order:

1. Log in to Your Account:

   • Log in to your JuduMart account using your credentials. If you checked out as a guest, use the order confirmation email to access the order cancellation feature.

2. Go to Order History:

   • Navigate to your order history and select the specific order you wish to cancel.

3. Initiate Cancellation:

   • Click on the “Cancel Order” or “Request Cancellation” button. Follow the prompts to provide the reason for cancellation.

4. Await Confirmation:

   • After submitting your cancellation request, await confirmation from our customer support team. You will be notified whether your order is eligible for cancellation.

Important Notes:

• Cancellation Confirmation:

  • If your order is eligible for cancellation, you will receive confirmation along with any additional instructions.

• Refund Processing:

  • If applicable, the refund for a canceled order will be processed to the original payment method. The timeframe for the refund may vary.

• Email Confirmation:

  • Keep an eye on your email for updates on the status of your cancellation request.

Frequently Asked Questions:

Q: Can I cancel an order after it has been shipped? A: Unfortunately, orders that have entered the shipping phase cannot be canceled. Please contact our customer support team for assistance.

Q: How long does it take to process a refund for a canceled order? A: Refunds for canceled orders are typically processed within 20 days to the original payment method.

Q: What if I change my mind after canceling an order? A: Once a cancellation is confirmed, it cannot be reversed. You will need to place a new order if you still wish to purchase the items.

Need Assistance?

If you have any questions or encounter issues while canceling your order, please contact our customer support team at customer-support@judumart.com. We’re here to assist you.

Thank you for choosing JuduMart. We appreciate your understanding and cooperation.