We’re Here to Assist You

We understand that receiving a damaged order can be disappointing. At JuduMart, we are committed to making things right for you. If your order has arrived damaged, please follow the guidelines below for a smooth resolution:

Reporting a Damaged Order:

1. Document the Damage:

   • Upon receiving your order, carefully inspect the packaging and contents. If you notice any damage, take clear photos that clearly show the extent of the damage.

2. Contact Us Promptly:

   • Report the damaged order to us as soon as possible. Contact our customer support team at customer-support@judumart.com with your order number and attach the photos of the damaged items.

3. Provide Details:

   • In your communication, include a detailed description of the damage. This information helps us understand the issue and expedite the resolution process.

Resolution Options:

1. Replacement or Exchange:

   • Depending on the availability of the product, we may offer a replacement or exchange for the damaged item. We’ll ship the new item to you at no additional cost.

2. Refund:

   • If a replacement is not feasible, we may offer a full or partial refund for the damaged item. Refunds are typically processed to the original payment method.

Important Notes:

• Timely Reporting:

  • To ensure a swift resolution, please report the damaged order to us within [number of days] days of receiving the package.

• Retain Packaging:

  • Keep the original packaging and damaged items until the issue is resolved. We may require them for verification or return purposes.

• Non-Damaged Items in the Order:

  • If other items in your order are not damaged, they are not affected by the return. You can continue to enjoy them while we address the issue.

Frequently Asked Questions:

Q: Can I return only the damaged item, or do I need to return the entire order? A: In most cases, you may only need to return the damaged item. Our customer support team will provide guidance based on the specific situation.

Q: How long does it take to process a replacement or refund for a damaged item? A: We strive to process replacements or refunds as quickly as possible. The timeframe may vary, and our customer support team will keep you informed.

Q: Is there a cost for returning a damaged item? A: If we request a return, we will cover the shipping costs for returning the damaged item.

Need Assistance?

If you have questions or need assistance regarding a damaged order, please don’t hesitate to contact our customer support team at customer-support@judumart.com. We’re here to help and ensure your satisfaction.

Thank you for choosing JuduMart. We apologize for any inconvenience caused and appreciate your understanding as we work to resolve the issue promptly.